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Return & Refund Policy

Effective Date: 25/03/2025

Last Updated: 25/03/2025

This Return & Refund Policy (“Policy”) outlines the terms and conditions under which returns and refunds are processed for products purchased through Orazox Inc. (“Orazox,” “we,” “our,” or “us”). By using our platform or placing an order through Orazox, buyers and sellers agree to abide by this Policy.

We may update this Policy from time to time to comply with applicable laws or improve customer experience. Any updates will be posted on this page and will take effect immediately upon publication.

1. Acceptance of Return & Refund Policy

By using Orazox’s platform and services—including any secured transaction or order processing features—you acknowledge and agree to the terms of this Policy. If you do not accept these terms, you may not use Orazox’s services or platform features related to returns and refunds.

Sellers are required to comply with applicable U.S. consumer protection laws and fulfill all after-sale obligations. Buyers must retain original proof of purchase and any applicable packaging or accessories to qualify for returns or refunds.

2. Exclusions from This Policy

  • Products not purchased through Orazox’s platform.
  • Damage caused by misuse, accidents, unauthorized modifications, or improper installation.
  • Missing items (e.g., accessories or packaging) that do not impact functionality.
  • Products that have passed the return window defined in this Policy.
  • Products explicitly marked “Final Sale” or “Non-Returnable” at the time of purchase.
  • Any additional exceptions outlined at the sole discretion of Orazox.

3. Eligible Return & Refund Situations

A. Order Not Delivered / Delivery Delays

If an order is not delivered within the estimated delivery window, the buyer may request a refund or resolution under the following terms:

  • Order Processing: Orders are confirmed within 1–3 business days.
  • Shipping & Delivery: Typically takes 3–60 business days depending on the region and supplier.
  • If delivery is more than 15 calendar days late beyond the expected delivery date, the buyer may request a refund or exchange.
  • If the product has not arrived after an additional 15 days, it is considered undelivered.
  • Buyers must provide evidence, and sellers are responsible for covering return shipping costs in applicable cases.

B. Product Not as Described / Defective / Counterfeit

Buyers may request a refund or return within 30 calendar days after confirmed delivery in cases involving:

  • Incorrect, misrepresented, or counterfeit products.
  • Products with visible defects or functional issues.

The buyer must provide evidence (e.g., photos, videos) and may be required to return the item with all original components including packaging, accessories, warranty cards, and any bundled gifts. Return shipping will be covered by the seller unless otherwise agreed upon.

C. Force Majeure

Orazox and its sellers are not liable for delays or non-fulfillment due to circumstances beyond their reasonable control, including but not limited to natural disasters, government regulations, public health crises, or labor disruptions. These cases will be reviewed individually for appropriate resolution.

D. Buyer-Related Issues

If a delivery failure is caused by the buyer (e.g., incorrect address or no one available to receive the package), resolution should first be attempted between buyer and seller. If the issue cannot be resolved, either party may escalate the matter to Orazox for intervention. Final determination will be made in accordance with this Policy and applicable laws.

4. Special Considerations: Bank Transfers via Focus Global Sourcing Services Co., Ltd.

If payment is made via bank transfer to Focus Global Sourcing Services Co., Ltd. (“Focus Global”), Orazox recommends the buyer communicate directly with the seller for dispute resolution. If an agreement cannot be reached, Orazox will assist in mediation, but disbursement responsibility lies with the contracting parties.

5. Post-Warranty or Out-of-Policy Claims

If a product is outside the return window but still under the manufacturer or seller’s warranty, the buyer and seller are encouraged to resolve the issue independently. If a dispute arises, either party may contact Orazox for facilitation or further guidance.

6. Contact Us

If you need help with a return or refund or have questions about this Policy, please contact our Customer Support team:

Email: support@orazox.com

Phone: +1 (917) 342 5515

Website: www.orazox.com